Frequently Asked Questions

What is domain registration?

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Domain registration is the process of acquiring a domain name (e.g., yourcompany.co.za) from a domain name registrar. This gives you the right to use that name for your website and email, making it easier for people to find you online.

Why do I need website hosting?

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Website hosting is a service that stores your website's files on a server, making them accessible on the internet. Without hosting, your website would not be visible to the public. Our local South African servers ensure your site loads quickly for your audience.

Can I transfer my existing domain to you?

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Yes, you can transfer your existing domain to us. The process is straightforward, and our support team is here to guide you through every step to ensure a smooth transition with no downtime.

What is the difference between Web Hosting and Email Only Hosting?

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Web Hosting includes services for both your website and your emails. Email Only Hosting is for clients who only need a professional email service (e.g., info@yourdomain.co.za) but do not need to host a website.

How long does it take to set up my hosting account?

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Your hosting account is set up instantly upon successful payment. You will receive a welcome email with all your login details and instructions to get started right away.

Can I build my own website with your hosting?

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Absolutely. Our Web Hosting plans come with cPanel and Softaculous, which allows you to install popular platforms like WordPress, Joomla, and more with just one click. This makes it easy to build and manage your own website.

What if I outgrow my current hosting plan?

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Our packages are designed to grow with your business. You can easily upgrade your hosting plan at any time directly from your client area. The process is seamless, with no interruption to your service.

Do you offer support if I run into issues?

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Of course. We pride ourselves on our first-rate local support. Our team is available during South African business hours to assist you with any questions or technical issues you may encounter.

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